본사 직원이 오늘 한국사무실에 방문했습니다.
간단하게 사무실 직원들과 인사를 하고, 미팅을 진행했습니다.
앞으로 논의할 주제를 가지고 어떤 것이 좋을지 논의했습니다.
You: Hello, Julia! Welcome to Korea. How was your trip?
Julia: Hello! Thank you. The trip was fine. I'm glad to meet everyone.
You: We're glad to have you here. Would you like to take a tour of the office first?
Julia: Yes, that would be great. Thank you for showing me around.
(After touring the office, moving to the meeting room)
You: Now that we're in the meeting room, we need to determine the agenda for our 2-hour meeting. Are there any major issues regarding customer service at the headquarters?
Julia: Yes, there have been a few issues at the headquarters recently. First, we need to discuss the problem of long response times to customer inquiries.
You: That's right. We're facing the same issue here in Korea. Let's work together to find a solution. What's the second item on the agenda?
Julia: The second item is about improving the training programs for our customer service team. We should discuss new methods to enhance our team's skills.
You: Great idea. We've also been looking to strengthen our training programs to increase customer satisfaction. What's the third topic we need to discuss?
Julia: The third topic is improving our customer feedback system. The current system seems a bit inefficient, so we should talk about how to make it better.
You: Yes, customer feedback is very important. Let's find ways to better collect and analyze feedback. What's the fourth topic on the agenda?
Julia: The fourth item is the introduction of a new CRM (Customer Relationship Management) system. The headquarters is considering a new system and we would like to get input from the Korean office.
You: A new CRM system sounds interesting. We've had some issues with our current system, so we're looking for improvements as well. What's the last topic we need to cover?
Julia: The last topic is strengthening communication between the headquarters and the Korean office. We need to find ways to make information sharing and collaboration more efficient.
You: Understood. Communication is always a crucial issue. So, the agenda for today's meeting is as follows:
- Reducing response times to customer inquiries
- Improving customer service team training programs
- Enhancing the customer feedback system
- Introducing a new CRM system
- Strengthening communication between the headquarters and the Korean office
Julia: Yes, those five topics should cover everything we need to discuss today. Shall we start with the first item on reducing response times?
You: Sounds good. Let's begin with discussing ways to reduce response times.
설명:
첫 부분:
- You: Hello, Julia! Welcome to Korea. How was your trip?
- 줄리아에게 한국에 온 것을 환영하며, 여행이 어땠는지 묻습니다.
- Julia: Hello! Thank you. The trip was fine. I'm glad to meet everyone.
- 줄리아가 인사하며, 여행이 괜찮았다고 말합니다. 또한 모든 사람을 만나게 되어 기쁘다고 합니다.
사무실 투어 후 회의실로 이동:
- You: Now that we're in the meeting room, we need to determine the agenda for our 2-hour meeting. Are there any major issues regarding customer service at the headquarters?
- 회의실에 도착해서 2시간 동안의 회의 안건을 정해야 한다고 말합니다. 본사에서 고객 서비스와 관련된 주요 문제가 있는지 묻습니다.
- Julia: Yes, there have been a few issues at the headquarters recently. First, we need to discuss the problem of long response times to customer inquiries.
- 줄리아가 최근 본사에서 몇 가지 문제가 있었다고 말하며, 첫 번째로 고객 문의에 대한 응답 시간이 길어지는 문제를 논의해야 한다고 말합니다.
안건 설정:
- You: That's right. We're facing the same issue here in Korea. Let's work together to find a solution. What's the second item on the agenda?
- 한국 지사에서도 같은 문제가 있다고 말하며, 함께 해결책을 찾자고 제안합니다. 두 번째 안건이 무엇인지 묻습니다.
- Julia: The second item is about improving the training programs for our customer service team. We should discuss new methods to enhance our team's skills.
- 줄리아가 두 번째 안건으로 고객 서비스 팀의 교육 프로그램 개선을 제안합니다. 팀원의 역량을 높일 수 있는 새로운 방법을 논의하자고 합니다.
계속되는 안건 설정:
- You: Great idea. We've also been looking to strengthen our training programs to increase customer satisfaction. What's the third topic we need to discuss?
- 교육 프로그램 강화를 통해 고객 만족도를 높이고 싶다고 말합니다. 세 번째 안건이 무엇인지 묻습니다.
- Julia: The third topic is improving our customer feedback system. The current system seems a bit inefficient, so we should talk about how to make it better.
- 줄리아가 세 번째 안건으로 고객 피드백 시스템 개선을 제안합니다. 현재 시스템이 비효율적이므로 이를 개선할 방법을 논의하자고 합니다.
마지막 안건 설정:
- You: Yes, customer feedback is very important. Let's find ways to better collect and analyze feedback. What's the fourth topic on the agenda?
- 고객 피드백이 매우 중요하다고 말하며, 이를 더 잘 수집하고 분석할 방법을 찾자고 합니다. 네 번째 안건이 무엇인지 묻습니다.
- Julia: The fourth item is the introduction of a new CRM (Customer Relationship Management) system. The headquarters is considering a new system and we would like to get input from the Korean office.
- 줄리아가 네 번째 안건으로 새로운 CRM 시스템 도입을 제안합니다. 본사에서 새로운 시스템을 고려 중이며, 한국 지사의 의견을 듣고 싶다고 합니다.
마지막 안건 설정:
- You: A new CRM system sounds interesting. We've had some issues with our current system, so we're looking for improvements as well. What's the last topic we need to cover?
- 새로운 CRM 시스템이 흥미롭다고 말하며, 현재 시스템에 몇 가지 문제가 있어서 개선을 원하고 있다고 말합니다. 마지막 안건이 무엇인지 묻습니다.
- Julia: The last topic is strengthening communication between the headquarters and the Korean office. We need to find ways to make information sharing and collaboration more efficient.
- 줄리아가 마지막 안건으로 본사와 한국 지사 간의 커뮤니케이션 강화를 제안합니다. 정보 공유와 협업을 더 원활하게 할 방법을 찾아야 한다고 합니다.
안건 정리:
- You: Understood. Communication is always a crucial issue. So, the agenda for today's meeting is as follows:
- Reducing response times to customer inquiries
- Improving customer service team training programs
- Enhancing the customer feedback system
- Introducing a new CRM system
- Strengthening communication between the headquarters and the Korean office
- Julia: Yes, those five topics should cover everything we need to discuss today. Shall we start with the first item on reducing response times?
- 줄리아가 오늘 논의할 다섯 가지 주제를 정리하며, 첫 번째 안건인 응답 시간 단축 방안부터 시작하자고 제안합니다.
- You: Sounds good. Let's begin with discussing ways to reduce response times.
- 첫 번째 안건인 응답 시간 단축 방안 논의를 시작하자고 답합니다.